Fair returns.
No surprises.
We carry everything from yoga mats to commercial treadmills — different items, different return rules. Your product page shows the exact tier and terms upfront so there's nothing to argue about later. Effective for all UAE orders.
Find your item's tier
Every product page shows a tier badge in the Returns block. Refer to it for the exact terms that apply to that item.
- Window
- 30 days
- Sealed
- Free refund — customer arranges return shipping
- Opened
- Up to 15% restocking fee (case-by-case)
- Pickup
- Not offered (item too small)
- Window
- 14 days
- Sealed
- Free refund — customer arranges return shipping
- Opened
- 15-20% restocking fee + UFS pickup at standard rate
- Pickup
- Optional (fee per item — set per product)
- Window
- 7-day trial
- Sealed
- Full refund — pay UFS pickup fee (item-specific) OR arrange shipping yourself
- Opened
- 25% restocking fee + UFS picks up (white-glove return)
- Pickup
- Required (UFS team — covers truck, crew, fuel)
- Window
- None (warranty/defect path only)
- Sealed
- Item not returnable — defects covered by manufacturer warranty
- Opened
- Item not returnable — defects covered by manufacturer warranty
- Pickup
- —
The 7-Day Trial
For heavy installed items (Tier C), you get a 7-day trial period from delivery. Use it gently. If it's not for you, message us before day 7 and we'll arrange a return.
After day 7, the trial automatically converts to a confirmed sale. Returns after that move to the warranty / defect path only — no change-of-mind refunds.
We send reminder emails on day 5 and day 7 so you don't miss the window. The trial protects buyers who genuinely don't love a product, while keeping things fair for the team that delivered, installed, and supported you.
5 steps to a refund
Defective on arrival
If your item arrives damaged, missing parts, or doesn't match the description — that's on us regardless of tier. UAE Federal Law 15/2020 protects you on defective goods, and we honor that fully.
Send us photos within 14 days of delivery and we'll either replace the item, repair it, or issue a full refund — your choice. Pickup is on us. No restocking fee. Tier D "non-returnable" items are still covered for defects.
What we won't refund
- Tier C items returned with heavy use. Inspection photos at delivery and at pickup are compared. If the item shows wear inconsistent with a 7-day trial (excessive belt wear, sweat damage, cosmetic damage), the refund is denied with an appeal path.
- Items returned past the window. No exceptions for change-of-mind. Defective items have a separate 14-day window per UAE law.
- Tier D items. Custom installations, opened hygiene items, special orders — disclosed at checkout and confirmed at delivery.
- Items damaged after delivery acceptance, unless covered by warranty for that specific defect type.
- Repeated return abuse. Customers with 3+ disputed returns may be added to our internal blacklist. We reserve the right to refuse future orders.
Need to start a return?
WhatsApp us with your order number and a few photos. We respond within 4 hours, every day. Or open the order from your account dashboard.