Help
Returns & Trial
Bought something and changed your mind? Here's the quick version. The full legal text is in our Refund Policy.
Three things to know
- Sealed = full refund. If the original packaging is intact, you get 100% back (you arrange ship-back, OR pay AED 250 for our pickup on heavy items).
- Opened/used = restock fee. Depending on the product tier, 0% (small accessories) to 25% (heavy equipment) is deducted to cover refurbishment.
- Tier C heavy equipment has a 7-day trial. Treadmills, ellipticals, racks etc. — try at home for 7 days, decide. If you return: 25% restock fee, free pickup.
The tier table
| Tier | Examples | Window | Restock fee |
|---|---|---|---|
| A — Easy | Mats, gloves, accessories | 30 days | 0% |
| B — Standard | Dumbbells, benches | 14 days | 0% sealed / 15% opened |
| C — Heavy | Treadmills, ellipticals | 7-day trial | 0% sealed / 25% opened |
| D — Non-returnable | Custom installs, hygiene items | — | — |
Each product page shows its specific tier in the “Returns” section on the right side of the buy box.
Step-by-step: how to return
- Message us within the return window — WhatsApp is fastest, or email hello@unitedfitnessstore.com with your order number + reason
- We confirm eligibility within 24 hours and tell you the next step
- For heavy items: we schedule a pickup slot
- For small items: we send a return label or address to ship back
- We inspect on receipt + refund within 7 working days
Damaged or wrong item?
Different process — we move fast. Contact us within 48 hours of delivery with photos of the damage or wrong item. Free replacement, full refund, or item swap — your choice. No restocking fee ever applies in this case.
Refund timing
- Card: 5–10 working days (depends on bank)
- Tabby / Tamara: 3–5 working days (refund through their app)
- Bank transfer / COD: 3–5 working days, requires IBAN
Need help?
WhatsApp +971 55 178 6208 or email hello@unitedfitnessstore.com.